Most of us encounter moments when we feel reactive. A partner or friend may say something in a particular tone of voice and you feel a sudden urge to defend yourself or to withdraw from the conversation. You're driving and someone cuts you off. You suddenly feel enraged and swear at the other driver and you’re in a bad mood for the rest of the day. You send an email to someone and you don't hear back. Within hours you find yourself wondering what you did wrong; perhaps they'r